To lead and develop team members within Service Quality and Insight to deliver accurate data and reporting, ensuring compliance, and fostering continuous improvement to enhance service delivery and positively impact client outcomes. This role supports the team to balance the detail of data and policy with the impact on the operation, the client and the church, focused on achieving CAP’s strategic objectives.

Purpose:

As a core member of our Hub team, you will be the driving force behind the delivery of CAPs products, empowering debt advisors and case officers in your team to deliver exceptional support to debt coaches and clients.

Your key focus will be to inspire, empower and challenge Approved Intermediaries, Debt Advisors and Case Officers to provide an excellent debt service to partner churches and clients, ensuring that individual metrics and overall service level agreements are maintained. You will collaborate with the Area Partnership Managers, Church and Client Support and Service Quality and Operational Insight to solve challenges, implement impactful change, and create connections between team members. You will work closely with other Regional Team Managers and the Senior Regional Delivery Manager within your Hub to allocate resources effectively. By fostering a culture of holistic client support, you'll empower your team to support debt coaches and see clients supported through financial crisis.

This is a pivotal role where you will lead the growth of TLG’s philanthropic income, driving progress to reach ambitious six-figure targets year after year. You will shape and deliver a dynamic strategy to build a diverse and sustainable portfolio of income streams, including trusts and foundations, major donors, corporate partnerships, and legacy giving.

Are you a passionate and experienced major donor fundraiser looking for a role that will not only make a real difference, but also shape the future of a growing and impactful charity?

Heritage College & Seminary is seeking an experienced and respected academic leader to serve as Vice President of Academics & Dean of the Seminary starting in August of 2026. This is a full-time permanent role.

Our work drives CAP’s mission: to see a partner church in every community supporting the poorest and most vulnerable. We achieve this by building Church Partnerships that deliver our transformative Debt Help service, supported by key resilience programs such as Job Clubs, Life Skills, and Money Coaching.

The role of a Case Officer is pivotal in ensuring a debt client progresses through Service Delivery. They are responsible for overseeing a number of key tasks within the management of client cases, providing excellent customer service to clients, advisors and churches throughout.

As a Salesforce Application Architect, you will play a key role in our Salesforce platform's internal design, data model, and security architecture.

As a Senior Salesforce Developer, you will play a key role in the building, customisation, configuration, and maintenance of our Salesforce platform.

The Safeguarding Lead role is responsible for administering, assessing, and resolving day-to-day safeguarding incidents to ensure the safety and well-being of all clients, staff and local CAP workers, working closely with external agencies as required.

We’re looking to recruit a Digital Marketing Producer who thrives on sharing the transformational impact of TLG’s work with diverse audiences.

The Philanthropy Leads, reporting to the Head of Philanthropy, are responsible for inspiring new prospective, cultivating and stewarding high-value donors into greater involvement with Christians Against Poverty.