ICT Network Lead

About ICT at Hope into Action 

ICT is critical to delivery of the Hope into Action vision of every church lovingly making a home for those experiencing homelessness. We have experienced rapid growth across the UK and are now in 35 towns. Our ICT provides a vital window for each town in the Hope into Action network of people, policies, document storage and training resources. Our internal ICT capacity is mission critical. Our first line helpdesk is outsourced. This role will take the lead on several key projects that will ready out ICT infrastructure for the next phase of growth. 

About the role 

Our ICT Network Lead is both a strategic and user-empowering role. For this role, you would be someone who is flexible with an ability to keep systems running smoothly whilst at the same time pursuing improvements.

Hope into Action has a strong culture of continual improvement and pursuing excellence. Working with the Head of Operations, you will immediately focus on the implementation of our HOPE Processes project to enable all our projects to realise significant efficiencies in managing significant numbers of processes connected to our houses, tenants, investors and donors.

Whilst progressing other projects, you will oversee the induction and training of new staff and franchise partners. You will manage the outsourcing of IT contracts, including help desk, finance, CRM databases, mobiles, landline, internet and printers / copiers. Oversee the on-going development of the SharePoint Online site as a robust efficient tool for day-to-day use. You will introduce new ways to monitor the satisfaction with ICT across the network and take responsibility for data security.  

About you 

We are looking for a self-motivated person with a passion for our work, tenants, staff, churches and mission. We employ people of hope where humility, a genuine desire to love and serve others, and strength of character are as important as any job description. This is reflected in our six core values: strength, hope, action, love, open ears (listening) and mutuality, or “Shalom” as we sometimes call them. 

You will possess a wide range of IT and Management skills and be a problem solver and decision maker. You should be approachable and able to convey complex IT concepts to frontline staff. You should have great communication and people skills and be able to travel around other Hope into Action sites. You should have a passion for the homeless, churches and our vision & values. 

We value diversity, and recognise that a diverse team will help us raise our performance in empowering those we serve. We are interested in your individual skills, strengths, knowledge and experience.   

About us

We believe that everyone has the right to a home and churches have the power to meet the tragedy of homelessness in their community.  

Starting 13 years ago, we have grown into a mature organisation working with over 100 churches running 110 homes for over 350 tenants. 

We have won numerous awards both secular and Christian including from the Guardian newspaper, Homeless link and Centre for social Justice.

We provide not just shelter and housing know-how, but also the friendship of a church, we are passionate about harnessing the social, financial and spiritual power of churches to enact real change both in them and our tenants. 

Our first home had a real heart for men coming out of prison. Homes are now available for a wide range of people experiencing homelessness: people in recovery from addiction, people sleeping rough, women and children fleeing domestic violence, people coming out of rehab, former prostitutes, refugees, those suffering mental health issues and survivors of human traffic 

Roughly, 50% of our homes are in our ‘line-managed cities’ (Peterborough, Norwich, Nottingham, Cambridge), the other 50% are found across a further 30+ towns which we franchise into.  

We encourage others to replicate our model through franchising. The tragedy of homelessness is in every community.   Our vision is for every church to lovingly provide the homeless with a home.

Working at Hope into Action can be incredibly rewarding. We offer the opportunity to work in a supportive and flexible environment.