Christian Retreat Centre General Manager

Working Hours: Full-time, 40 hours per week, with flexibility required for operational needs including evenings and weekends. Will be required to stay on site when we have guests staying

Training and Development – We inspire and develop our team through in-house training and provide access to our online learning platform

Safeguarding Statement: The Purley Chase Centre is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. The successful applicant will be required to undertake an enhanced DBS check.

Fantastic Organisational Benefits
* 30 days holiday and 8 Bank Holidays
* Pension scheme
* Death in service policy.

* There is a possibility of living on site for the right candidate.

Introduction

Purley Chase Centre  is a unique and peaceful retreat centre nestled in the beautiful countryside in the heart of rural Warwickshire. Our mission is to provide a welcoming and nurturing environment for spiritual reflection, personal growth, quiet contemplation, educational events, community gatherings. We offer comfortable accommodation, delicious food, beautiful grounds, various programmes and events throughout the year.

Overall Job Purpose:

The Centre Manager is responsible for the overall operational management and smooth running of The Purley Chase Centre, ensuring a welcoming, safe, and efficient environment for all guests, visitors, and staff. This role is crucial in upholding the centre’s mission and values, managing daily activities, overseeing staff, and maintaining the facilities to a high standard.

Operational Management:

• Oversee the day-to-day operations of the centre, ensuring all services and activities run efficiently.
• Develop, implement, and monitor operational procedures and policies to enhance effectiveness and guest satisfaction.
• Ensure compliance with all relevant health and safety regulations, licensing requirements (e.g., Bar License), and organisational policies, including rigorous safeguarding protocols.
• Manage booking processes ensuring accurate guest information, payment tracking, and room allocation.
• Oversee any related financial processes, ensuring accurate record-keeping and communication with the Company Secretary and Company Accountant

Staff Leadership & Management:

• Lead, motivate, and manage a diverse team of staff.
• Oversee recruitment (in conjunction with HR/Conference Council) for centre staff, including determining replacement requirements for key roles.
• Conduct regular staff meetings, performance reviews, and identify training and development needs.
• Ensure effective communication and information flow within the centre team.
• Manage staff rotas and holiday scheduling to ensure adequate cover.

Financial Management (in liaison with the Company Accountant)

• Manage the day-to-day financial operations of the centre, including monitoring budgets, controlling expenditure, and processing invoices.
• Oversee procurement processes for supplies and services, ensuring cost-effectiveness.
• Authorise and approve payments
• Ensure accurate recording of payments, including increasing card payments.
• Collaborate with the Company Accountant on financial reporting and reconciliation.
• Data collection for audit purposes.

Guest & Visitor Experience:

• Foster a welcoming, friendly, supportive, and peaceful environment for all guests and visitors.
• Address guest feedback and resolve issues promptly and professionally.
• Implement and enforce safeguarding policies regarding guest room allocation and non-resident access to private areas.
• Provide a lovely setting for people to explore our New Church Teachings, revealed through Emanuel Swedenborg

Safeguarding:

• Act as a key safeguarding lead and contact at the Purley Chase Centre to ensure all safeguarding policies and procedures are rigorously followed by all staff and visitors.
• Ensure safeguarding contact information is current and accessible.

Strategic & Collaborative Responsibilities:

• Contribute to the strategic planning and development of the centre, including providing reports to the Purley Management Team
• Work with the Marketing Coordinator to support promotional activities for events and services (Cream Teas/Events, social media).
• Maintain necessary licenses for the Centre

Note: This job description is not exhaustive. Responsibilities may evolve over time to reflect the organisation’s needs.

• Desirable:
  • Experience with bookings
  • Experience within a faith-based or charitable organisation.
  • Knowledge of marketing principles.

Personal Attributes:

• Strong leadership capabilities with a collaborative approach.
• High level of integrity, empathy, and a commitment to the centre’s values.
• Ability to remain calm and effective under pressure.
• Highly organised with excellent attention to detail.
• Flexible and adaptable, with a willingness to work evenings and weekends as required by the centre’s operational needs.
• Proactive and resourceful in identifying and resolving issues.