Crisis Support Worker

Number 11

Number 11 is seeking a Crisis Support Worker to work closely alongside clients, providing support through a wide variety of issues relating to benefits, debt management, housing and accommodation, mental health, budgeting, life skills and planning or substance misuse. Applicants should first and foremost have strong people skills and a heart for helping those in need.

The role is a part-time position 4 days, (30 hours), working 9am-4.30pm over four days during the week and will pay £17,280 per year. Interviews will be held on Wednesday 2nd October with the role beginning as soon as possible following this date.

Job Title:                                 Number 11 – Crisis Support Worker (CSW)

Location:                                Number 11, Chapel Lane, Burslem, Stoke-on-Trent, ST6 2AB

Responsible to:                      The line manager for this post will be the Client Support Manager.

Responsible for:                     Supporting our clients in crisis situations. This will involve dealing with a wide array of issues, such as homelessness, debt, mental health, substance misuse, isolation and more. Our focus is on not just putting a plaster over these problems, but instead addressing the causes and searching for sustainable solutions. The CSW will be responsible for ensuring that the crisis support work we do is aligned with this ethos.

Purpose and requirements:  The CSW will be at the very heart of Number 11, and often will be the first member of the team a client engages with. As such they will need to have strong people skills, both with clients but also in supporting our team of volunteers who are also undertaking crisis support work.  

Main Responsibilities:

1.      To support the delivery of the crisis support services offered by the centre, including running workshops for small groups of clients and delivering training to volunteers.

2.      To embody and instil our culture into the crisis support team. Relationship is at the heart of what we do, and we’re not just trying to create a crisis support service; we’re building a family and community. 

3.      To ensure that our crisis support services are high quality, and to instil our ‘not just a plaster over the problem’ ethos. We want to love people and love them well.

4.      To develop appropriate relationships and partnerships with other organisations.

5.      To be responsible for the documentation and monitoring of our crisis support service. This will include ensuring record-keeping complies with our GDPR policy, as well as recording data required for monitoring and evaluation of our work.

6.      To ensure effective engagement with the centre management teams, providing reports, attending meetings when required, and contributing to the vision and direction of our crisis support work.

7.      To be involved in all start and end of day briefing and devotional times, and being prepared to lead these when required.

8.      To raise awareness of Number 11 activities and key successes and to become involved with the wider life of Number 11, including engagement in other activities such as events and fundraising.

9.      Any other duties deemed necessary by the centre management.  

Summary of Terms and Conditions

Terms of appointment: Fixed term for 1 year following the start date. Whilst we intend for the post to continue beyond this date, this will be subject to available funding.  

Salary: £17,280 based on 30 hours per week

Normal working pattern: 9am-4.30pm on Monday, Thursday and Friday plus either Tuesday or Wednesday (however, please note on occasions weekend and evening work will be required. For example this may be for events or training).

·         All reasonable expenses will be reimbursed.

·         There is a contributory pension scheme to which eligible employees will be automatically enrolled.

·         23 days statutory annual leave entitlement per year (plus 8 bank holidays).

·         Appointment will be subject to a satisfactory Enhanced DBS disclosure.

·         Appointment will be subject to satisfactory references.

·         Appointment will be subject to a health assessment, relevant to the person’s capability, after reasonable adjustments are made, to properly perform tasks which are intrinsic to their employment or appointment for the purposes of the role.

·         Appointment will be subject to the satisfactory completion of a six-month probationary period.


The Crisis Support Worker will have a line manager, the Client Support Manager Ms Katie Hibberts whose responsibilities will be to:

·         Work with and support the CSW to complete the roles outlined above, working with the CSW to evaluate progress on a regular basis.

·         Prepare a personal development plan with the CSW, supporting them to develop any skills needed to meet the above job requirements.

·         Ensure good communication between themselves, the CSW and the Management Team.

Statement of faith

As an organisation we are firmly rooted in the beliefs of the Christian faith; these beliefs are what drive us and are a core part of who we are. However, Number 11 is not an evangelistic organisation. As we are working with many vulnerable groups, our policy is that we do not conduct any faith activities or conversations with clients unless specifically requested by the client. We work with clients from all faiths and none. Similarly, our volunteers come from a range of backgrounds, and our only requirement is that they are sympathetic to the views of our faith.


As the CSW will be part of our staff team and shaping the direction of our work, in addition to being responsible for instilling our culture there is a genuine occupational requirement for the successful applicant to be a practising Christian, in line with Schedule 9 of the Equality Act (2010).

Please ensure you read the attached personal specification before completing the application form.

If you are interested in this role, please email for a full application pack.

Application closing date: 5pm Sunday 29th September.

Attachment Size
Job Description and Cover Letter 77.38 KB
Person Specification 56.16 KB
Application Form 94.31 KB

Number 11


United Kingdom

Part Time
Contact Telephone
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