IT Technician

Job Specification
Job Title: IT Support Technician
Location: Message HQ – Sharston, Manchester
Hours: Full time (35 hours per week)
Salary: £18,500 - £21,000 (dependent upon experience)
Start date: April 2021 (or sooner if possible)
Responsible to: IT and Infrastructure Manager
Responsible for: IT support
Primary working relationships: IT and Operations teams, Message staff
We’re looking for a highly motivated individual who wants to kickstart their career in IT. You
would be a core part of a dynamic IT team and would provide support to HQ and branch
workers, maintain and troubleshoot workstations and assist in the administration of our
ever-expanding network. This includes maintaining both the physical and virtual network
infrastructure, telephones, cloud-based services, printers and other IT equipment and services.
You’ll have the opportunity to get to grips with cutting-edge technologies and systems and
help to develop The Message’s long-term IT strategy.
The ideal applicant will have experience of supporting users and computers in a Microsoft
Windows Server domain-based network and wish to grow his/her skills in desktop support,
network administration and higher-level support.
Main duties and responsibilities
– Providing first- and second-line support to users at HQ and remotely.
– Assisting the IT Manager in maintaining the computer network, servers and systems,
including IP telephones and printers.
– Tracking, deploying, servicing and troubleshooting computer hardware.
– Assisting in the development, setup and user adoption of SharePoint sites and other cloud
based systems.
– Undertaking development/upgrade projects to improve various aspects of the organisation’s
information technology.
Working hours
– Normal hours are 9am-5pm, Monday to Friday.
– You would also be required to be contactable out of hours in the case of an emergency.
The Message Trust, Lancaster House, Harper Road, Manchester M22 4RG | 0161 946 2300 | info@message.org.uk
The Message Trust is a company limited by guarantee, registered in England and Wales No. 03961183. Registered Charity No. 1081467. VAT Registration No. GB 727 177616
Person Specification
Essential
– Either 18 months+ commercial experience or an IT graduate with experience supporting
users and Windows PCs in a network environment.
– Excellent technical aptitude and desire for continuous improvement of both technical and
personal/interpersonal skills.
– In-depth experience of supporting Microsoft Windows 10/Microsoft 365, with at least some
familiarity of the role of Windows Server 2012 or later in these environments.
– Experience of supporting users on Microsoft Office (2016 or later).
– Understanding of computer networks, switches, routers, firewalls, access points, structured
cabling, and troubleshooting communication between computers on a network.
– Understanding of computer hardware components and troubleshooting hardware faults.
– Able to communicate successfully with a wide range of organisations and people, having a
strong customer-focused attitude and the ability to present technical concepts to people
with less technical skill.
– Examples of innovation, problem-solving and creativity.
– The ability to work by personal initiative as well as within a team depending on the situation.
Desirable
– Experience in a Windows Server-based domain environment.
– Experience supporting and troubleshooting Apple MacOS and iOS devices.
– Microsoft qualifications in desktop or server operating systems.
– Experience with Microsoft Teams or Office 365 Enterprise.
– Networking qualifications would be advantageous.
– The practical ability to develop and implement changes and improvements to physical
elements of the network, such as cabling, mounting access points, and so on.
– Web development experience or scripting skills (PHP, PowerShell, etc).
– The ability to organise and manage small projects.
– The ability to drive, with own transport, is helpful.
Technologies
We primarily work with the following technologies - in order of importance. Knowledge and
experience of these technologies would be beneficial.
– Windows Server 2012-2019 – Windows 10 – Active Directory/Azure Active Directory –
Microsoft 365 – Microsoft Teams, OneDrive & SharePoint – macOS/iOS – Hyper-V – DNS –
DHCP– PowerShell – Microsoft Intune/MEM – UniFi WiFi System – Routing & Remote Access
Services (RRAS) – Internet Information Services (IIS) – - SQL Server - OpenVPN – PHP –
Linux.
Personal commitment
– Participate in the building of a strong ethos of service and excellence in the team and the
wider organisation.
– Enter fully into The Message Trust team life, including morning prayers, monthly prayer days
and evening prayer and mission events.
– Undertake any other duties appropriate to this level of post as requested.
It is an occupational requirement that the post holder must be a committed Christian who
believes in the Lordship of Christ and the authority of scripture, and who wants to see the
Christian message communicated effectively to young people.
The Message Trust, Lancaster House, Harper Road, Manchester M22 4RG | 0161 946 2300 | info@message.org.uk
The Message Trust is a company limited by guarantee, registered in England and Wales No. 03961183. Registered Charity No. 1081467. VAT Registration No. GB 727 177616
Notes
All Message staff are set a personal fundraising target. We ask that the successful applicant
has a minimum of £75 per month of regular financial support before commencing employment,
increasing to £125 per month by the end of the three-month probation period and aims to add
one supporter a month after that. Training and support will be given to help you achieve this.
Staff are also expected to organise and take part in, at least one fundraising or other sponsored
event annually.
This job description is not exhaustive and amendments and additions may be required in line
with future organisational changes.
The successful candidate for this post will be asked to apply for a DBS check at Enhanced
level and the content of that check could affect ability of the Message to extend the offer of
employment.
Genuine Occupational Requirement (GOR): This post has been identified as having a GOR to
be filled by a Christian under the provisions of the Employment Equality (Religion and Belief)
Regulations 2003 Section 7.2.

Attachment Size
Job Description 652.71 KB
Application Form 1.12 MB
Location

Manchester
Manchester
United Kingdom

Salary
£18500.00 to £21000.00
Keywords
Category
Compensation
Salaried
Hours
Full Time
Deadline
Contact Telephone
Contact E-mail Address
recruitment@message.org.uk