Head of Hospitality 'home maker'
Ladywell Convent - FMDM
Special care is given to our FMDM Sisters who, after years of active ministry in different parts of the world, have now retired. Sisters and staff all play a part in making each community setting a place of welcome, comfort and safety for all who live, work and visit there, so that in everything we do, we witness to Christ’s unconditional love reaching out to all. Effective and sensitive communication and right relationships lie at the heart of this role.
In Ladywell there are three quite distinct communities
La Verna – a care community – where full support services are required
St Clare’s – a community – where the need for support services will increase over the coming years.
St Francis – a leadership community – minimal support services required.
Ladywell Convent is due to embark on a major refurbishment programme. It will enable Sisters, Mission Partners and Visitors to have living and working environments that reflects the values, mission and goals of FMDM (Franciscan Missionaries of the Divine Motherhood)
The post-holder will be responsible for
The effective delivery of support services for the sisters in their home environment.
Supporting the communities in all aspects of their lives together. The degree of support will vary in the different communities but will evolve.
The planning, co-ordination and supervision of a small in-house team covering operational duties in relation to cleaning, housekeeping, laundry, stock management and hospitality.
Liaison with our contract cleaners.
Supervise the ‘home making’ services for Ladywell including;
Ensuring that the standard of cleaning across multiple buildings is to the highest possible level, through routine and periodic deep cleaning, regular inspections, and upkeep and replacement of soft furnishings / linens etc when necessary.
Be a direct contact for day to day operations within the delivery of hospitality across the Ladywell Campus.
Manage the transport needs of sisters, working with the Care manager and the FMDM Sister who coordinates transport, Transport Officer and Bank Drivers, Transport Schemes and taxi firms.
Operate within budgets through effective stock and cost controls, and achieve good productivity through well-managed schedules;
Liaising with Sisters and staff team to create a seamless service;
Provide feedback and information to your Line Manager, and to the Local FMDM Community Leader where appropriate;
Conduct oneself in a manner that conveys respect for every individual in the workplace, and supports quality of care to the Sisters, visitors and staff team through adherence to highest standards of confidentiality, courtesy, accountability, communication, dignity, respect and health & safety.
This role requires long periods of time on your feet. There is a requirement to be physically able to be able to carry out roles within this job profile.
Ladywell are able to assist with finding single person accommodation in the area.
Working hours - 35 per week over 7 days (normally Monday to Friday)