Debt Operations Team Manager

CAP’s debt help is our flagship service delivered in partnership with our network of local churches across the UK. All regulated activities and the operational service to clients happens in the Debt Operations department, operating from CAP head office in Bradford. We are made up of a variety of teams, all of whom are collectively responsible for the delivery of CAP’s debt advice service, from initial client contact through to debt free.


The role of the Debt Operations Team Manager is vital to the successful running of our debt service operation. You will draw on your skill and expertise in each of the management competencies as you lead your team of people. You will support, equip and empower your staff to carry out their roles to the best of their ability. You will enable your staff to be trained and equipped in their roles and monitor and allocate workload. You will identify and enable the implementation of changes, and provide management and leadership to your team in order to ultimately provide an excellent service to our clients. You will work closely with Heads and other Managers within your section of the department as well as being a member of the broader Debt Operations management team.


We are passionate about enabling our teams to provide excellent customer service to our clients and frontline staff. We are passionate about supporting, equipping, and challenging others to excel in their roles. We seek to continually enable and champion development of the service we provide to clients and churches. 

The attached job profile provides further details on this role.


Bradford head office with some home working available

  • CAP offer a generous Rewards & Wellbeing package for employees including Pension, 34 days holiday (including Bank Holidays, pro-rata for part time), Gym discount, maternity, adoption, paternity & shared parental leave, discounts at popular restaurants and retail stores, Cycle to Work Scheme, flexitime, Mental Health Days, Healthcare cover plus many more!

For further information, please contact the People & Culture team on 01274 760720 (option 6) or email

Information on genuine occupational requirements

You are advised to submit your completed application form via email as soon as possible to have the best chance of being considered. We reserve the right to close the post before the stated closing date where we have a high response rate.

All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP Services can be delivered. Identify children and adults where there may be safeguarding concerns and to follow the CAP Safeguarding Policy in addressing any concerns appropriately.

Please note that we are unable to consider applicants who do not presently have permission to work in the UK.

  • CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.
Office based
£28248.00 to £30815.00
Full Time
Contact Telephone
Contact E-mail Address