Guest Experience Minister

Chapel of Life

Role: Guest Experience Pastor

Reports to: Board of Trustees and Senior Pastor

Required Working Hours: 20 hours per week

Remuneration: Voluntary (expenses paid where applicable)

Direct reports: 6

Introduction:

Chapel of Life is a Christian, Bible-based community church based in central London, with a unique calling to empower, influence and educate its congregation on the relational nature of Christ. In specific terms, the mandate of the church is to help the members build relationships with God, their community and each other. Following its first five years from formation, the church is now transitioning from a ‘start-up’ mindset to actively putting structures, leaders, systems and processes in place to ensure that it is able to disciple people effectively, with a ‘missions’ focus; essentially, building a community of saints that are able to take the mandate of being the representatives of Christ’s unconditional love into their communities, jobs and on mission fields.

The new structure for the church has seen the creation of a Guest Experience Minister, who will have responsibility for the curation, development and sustenance of the experiences of guests (and members) in all services of Chapel of Life, which are aligned to the Church’s vision and time-bound objectives.

Discover more at: https://chapeloflife.org/

Role Description

Role Synopsis

The position holder will have overall responsibility for developing teams of people that ensure services in Chapel of Life are innovative, spirit-led, globally positioned and locally meaningful, with multiplatform distributions.

Principal Responsibilities

  1. Have overall responsibility for the quality of services, themes and execution of delivery in Chapel of Life
  2. Working collaboratively with the rest of the pastorate – develop and maintain the themes that will shape service focus
  3. Produce quarterly themes for Chapel of Life services, including prayer focus, CoLOUR focus and other publications
  4. Working with Director of Operations to ensure that services (and products from services) are available digitally for consumption on multiple platforms
  5. Lead feedback sessions to gauge effectiveness of the ‘messaging’ from all Chapel of Life outlets
  6. Have responsibility for ensuring that Finance and Treasury are synced on financial matters
  7. Manage relationships between Chapel of Life and stakeholders that are supported by (or receive support from) the church, such as the £1 Initiative.
  8. Develop a team of creative expressions to energise services in the church
  9. Collaboratively work with Youth and Young Persons Pastor to ensure that Youth take-over is meaningful and enriching for all.
  10. Working with Director of Operations to agree on and manage a budget for the ministry
  11. Develop a five-year plan in the second year of tenure

Time Critical Responsibilities (2019/2020)

  1. Introduce Live-Streaming across platforms
  2. Make messages available across platforms as a podcast, download or video
  3. Develop a discipleship programme (philosophy or approach) for older teens
  4. Develop a team of teachers that will teach from published quarterly outlines
  5. Create a teaching team that allows for healthy debate and constructive feedback
  6. Introduce innovative Sunday services with formats and schedules that incorporate all learning styles, varying technology and different forms of expression
  7. Influence and change the culture of prayer meetings and how we pray
  8. Generate a conversation about our transformational journey as individuals and a community of saints
  9. Introduce prayer segment towards conclusion of service
  10. Introduce a peer-review culture for feedback and growth in services
  11. Find various appreciation opportunities
  12. Ensure that teachings include the vision and mission statement, regardless of who is leading
  13. Innovatively find ways to communicate the church’s vision, multiple times

Essential Skills and Competencies

Critical Thinking and Thought Leader

Post Holder must be able to demonstrate:

  • An understanding of how church services are designed to meet a Godly need and deliver a ‘service’ to meet the needs in our community;
  • A keen understanding of the impact of technology in making services accessible to people of all learning styles and varied interests;
  • An ability to navigate complexity in our multi-layered and multi-ethnic city and create services that serve them all at some level;
  • An understanding of the global issues that challenge society and help the church community navigate them;
  • A willingness and ability to welcome and cultivate innovation in how we express our thoughts, messages and vision in Chapel of Life services.

Result Driven

Post Holder must be able to demonstrate:

  • An ability to drive and direct the delivery of a signed-off vision;
  • That they can be accountable to and account for people that work with them.

Managing People

Post Holder must be able to demonstrate:

  • That they can work collaboratively with people of all ages, races, faiths and walks of life and incorporate their observations into service design;
  • That they can build teams that express the vision of the church across ‘tribal’ boundaries.
  • That they can spot, develop and optimise talents;
  • That they can communicate their vision, objectives and goals in ways that motivate people and carry them along.

Self-Assured, Disciplined and Adaptable to Change

Post Holder must be able to demonstrate:

  • That they can deal with confidential matters without judgement;
  • They have the resilience to see vision through in the face of cultural resistance.

Desired Skills and Competencies

Critical Thinking and Thought Leader

Post Holder must be able to demonstrate:

  • A financial acumen for budgeting departmental annual planning;
  • An ability to manage stakeholders;
  • An ability to create a space for innovation in how services are managed, the undertaking of engagements and how interactions are conducted.

Result Driven

Post Holder must be able to demonstrate:

  • That they are action-oriented and able to deliver from conception right through to implementation.

Managing People

Post Holder must be able to demonstrate:

  • An ability to address and manage conflicts between views in experiential implementation of a vision;
  • An ability to create space for differences (opinions, expressions, perspectives) to flourish together and eventually present a unique perspective;
  • An understanding of the organisation and its unique set-up to achieve time-bound objectives.

Self-Assured, Disciplined and Adaptable to Change

Post Holder must be able to demonstrate:

  • Courage to challenge status-quo;
  • A willingness to take different points of view into account.
Attachment Size
Guest Experience Minister Cover Letter 918.57 KB

Chapel of Life

Location

London
United Kingdom

Category
Compensation
Volunteer
Hours
Part Time
Deadline
Contact Telephone
Contact E-mail Address
info@chapeloflife.org